FAQ

To create an account, click on the "Sign Up" button on the homepage. You will need to provide your email address, phone number, and complete the verification process. After verification, you can create your profile and start using our services.

Click on the "Forgot Password" link on the sign-in page. Enter your registered email address, and we will send you a password reset link. Follow the instructions in the email to create a new password.

Log in to your account and navigate to the Profile section. Click on "Edit Profile" to update your personal information, contact details, or upload new documents. Remember to save your changes before leaving the page.

Yes, you can request account deletion by contacting our support team. Please note that deleting your account will permanently remove all your data and you will not be able to recover it. Any pending assistance requests will also be cancelled.

After logging in, go to the "Assistance Cases" section and click "Create New Case". Fill out the required information, upload any necessary documents, and submit your request. You will receive a confirmation and can track the status of your request.

Processing times vary depending on the type of assistance requested and the completeness of your application. Generally, requests are reviewed within 5-10 business days. You will receive notifications about the status of your request via email and in-app notifications.

Required documents vary by the type of assistance you are requesting. Common documents include valid ID, proof of residence, income certificate, and other supporting documents. The system will guide you on specific requirements when you create a request.

Yes, you can track the status of all your assistance requests in the "Assistance Cases" section of your dashboard. You will see real-time updates, and you will receive notifications when there are changes to your request status.

We use industry-standard security measures including SSL encryption, secure servers, and strict access controls to protect your personal information. We never share your data with third parties without your consent, except as required by law. Please review our Privacy Policy for more details.

If you notice any suspicious activity, immediately change your password and contact our support team. We will investigate the issue and take appropriate action to secure your account. Enable two-factor authentication if available for additional security.

Yes, all uploaded documents are encrypted and stored on secure servers. Only authorized personnel have access to your documents, and they are used solely for processing your assistance requests. Documents are retained according to legal requirements and our data retention policy.

Our portal provides access to various government assistance programs including educational assistance, medical assistance, livelihood programs, and other services available to residents of the 2nd District of Cavite. You can browse available services in the Services section.

Currently, we offer a responsive web application that works on all devices including smartphones and tablets. You can access all features through your mobile browser. We are working on a dedicated mobile app that will be available in the future.

You can contact our support team through the Contact Us page on our website, email us at info@congalmario.com, or call us at +63 917 108 4956. Our support hours are Monday to Friday, 8:00 AM to 5:00 PM (Philippine Standard Time).

Our platform supports multiple languages including English, Filipino (Tagalog), and Cebuano. You can change your language preference using the language selector in the top navigation bar. All content will be displayed in your selected language.